This isn’t normal for us to call out a website like Hotels.com for something so basic, but we felt like the deserved some credit for a situation we were in recently. In between these bigger trips we take, we love to explore closer to home. That oftentimes means an overnight stay nearby. While our adventures are more focused on the location and activities to do there, we tend to book cheaper, more affordable hotels that don’t break the budget. Unlike an all-inclusive trip, these hotels are just somewhere for us to stay the night and sleep.
A recent trip to Austin, TX had us doing just this, booking an Extended Stay, via Hotels.com at a bargain rate. Usually, we try to book through Hotels.com to collect free nights and as members, they almost always give us the best price. This time though, as we tried to check in around 8 PM, the Extended Stay said they gave away our room and were fully booked, even though we had paid, confirmed reservation. We’ve never heard of a hotel doing this before and would recommend avoiding Extended Stay hotels in the future as a result. The woman at the desk was very unhelpful and told me she couldn’t do anything and that we’d just have to deal with whoever we booked the room through. We had no choice but to call up Hotels.com and that’s when things turned around. We spent about 10 minutes on the phone, but once they confirmed the hotel was booked, they asked what features we needed in a room and they found another hotel within a mile that included everything while being a major upgrade. All of this was at no cost to us. In addition to that, we got full credit on their site towards our next free stay, and rewards points with Marriot. 30 minutes after attempting to check in at Extended Stay, we were comfortable in a Studio room at a Residence Inn that would have cost us 3 times as much.
Thanks to everyone at Hotels.com that helped us on this weekend trip.